Corona measures for the season 2024/2025
We, Skischule Ski Dome Oberschneider GmbH Kaprun, will do our utmost to protect both our guests and our employees as much as possible throughout the upcoming season so that everything can run smoothly and safely. We would also like to point out that for your protection and ours, some safety regulations will apply and some additional measures are necessary.
These measures are subject to constant evaluation and adaptation in coordination with the official requirements, the regulations of our partners – especially the lift companies – and the guidelines of our interest groups and health authorities. The safety measures are constantly updated and adapted to the respective situation, therefore changes may also occur during the season.
FREE CANCELLATION UP TO 24 HOURS BEFORE ARRIVAL
Free cancellations are possible if there is an official travel warning for our ski area or if there is a lockdown.
- cancel free of charge up to 14 days before arrival
- 14 - 08 days before arrival …………… .70% of the booked amount to be paid
- 07 - 00 days before arrival …………… .90% of the booked amount to be paid
- You will also receive a full refund of your booking if you present a medical certificate.
- A processing fee of € 20 will be deducted for all cancellations.
- All deliveries and services of the ski school based on online orders via the Internet or other online services are based on these terms and conditions.
- Otherwise, our cancellation terms and conditions apply.
- If you have symptoms or feel sick, stay away and contact the Corona Hotline 1450!
Generally speaking, skiing is an outdoor sport and the chances of being infected are much less than when indoors. We will try to maintain the social distancing requirements wherever possible and to minimise all personal contact. We ask you in general to show consideration and appeal to everyone to be responsible.
Face masks and hand disinfectant
In all of the indoor areas of the Skischule Ski Dome Oberschneider GmbH Kaprun, we kindly ask our guests from the age of 6 onwards to wear a face mask. Besides the normal face masks, you can also wear bandanas, buffs, scarves etc. as a face mask. The important thing is that your mouth and nose are completely covered. We also expect the obligatory hand disinfection when entering and leaving our premises. All sales outlets and receptions are equipped with glass protection.
All of our ski school offers can be booked online. We kindly request and recommend our guests to make use of this facility. You can book the services you require from the comfort of your own home. The tickets are prepared in our office, which saves you time and minimises contact.
Small children – “Bambini“
For ski courses for children from the age of 3 to 5 (Bambini course), the groups will consist of no more than 5 children. This minimises the risk and upon close contact the ski instructors will wear a face mask.
Our lunchtime supervision will also be offered in winter. However, there will be a limited offer in terms of time and logistics, depending on the restaurant in question. If required by the general recommendations, course guests will be asked to go to the reserved table with a face mask on. You do not need to wear a face mask when eating at the table. For this season, it is recommended that children be picked up to have lunch with their parents.
Ski races and prize giving for the guests
Our guest ski race will continue to take place fully on a weekly basis. The start intervals will be slightly extended to avoid any congestion at the start and finish areas. All award ceremonies will be held outdoors within the group.
Guests with symptoms
It should be taken as a matter of course that guests with symptoms of illness cannot take part in the ski school programme. We ask for your understanding on this point, only in this way can we all protect each other.
In the event of a positive Covid-19 ski course participant, it is essential to collect the correct data from all our guests (mobile phone number, accommodation, email) as quickly as possible, in order to prevent the virus from spreading.
Isolation in case of symptoms
If symptoms occur in any of the children on the ski course, then they must be immediately separated or isolated from the rest of the group. Parents must ensure that they can be reached at all times and must pick up their child as quickly as possible.
Safety for our employees
For our ski school employees, we will do everything in terms of safety. In addition to correct briefings and rules of conduct, we will ensure a good standard of accommodation and working conditions and will carry out systematic testing and testing in the event of the slightest suspicion.
And one more tip...
Dear guests, skiing is an outdoor sport and it has been proved that it is very beneficial for your health. You are outdoors in the fresh mountain air, you are stocking up on vitamin D and you are moving a lot. And that is not only good physically, but after the restrictions over the last few months, a stay in the mountains is also good for your mental health. So therefore we are looking forward to seeing you this winter!
Skiing and snowboarding will be a bit different this season. Kaprun Zell am See and the cable car companies will enforce all necessary measures by all means so that you can experience Austria’s greatest skiing with the best possible safety. We also ask you to kindly respect our COVID-19 regulations, so that we can be safe together. Then, as it currently stands, there is nothing standing in the way of an unlimited ski operation in winter 2020/21.
Corona safety measures for the ski operation in Kaprun Zell am See
Where do I have to wear a face mask?
A face mask is to be worn at all times, in the ski bus, in the ski depot, at the cashier’s desks and in the lift facility areas (cable cars, chairlifts, etc.).
What can I use as a face mask and will I receive a face mask in the ski resort?
As well as the more well-known face mask, as it currently stands, also multifunctional cloths, buffs, bandanas, ski masks etc. are allowed to be worn (however your mouth and nose must always be completely covered!)
Do I have to wear a face mask on the slopes?
On the slopes a face mask is not necessary.
Will the cable cars and lifts be aired during the ride?
All transportation (cable cars, chairlifts,…) will be aired as best as possible – Please ensure you air adequately during your ride (open windows, open the weather protection cover, etc.)
Where in the ski resort will disinfectant be available?
Disinfection possibilities are in the toilet facilities, at the ticket office area and in the ski depots.
Which measures must the lift employees who are in direct contact with the public adhere to?
All employees, who come into direct contact with customers, will wear a face mask or will be separated from the guests with a suitable safety measure (e.g. Plexiglass).
How many people will be allowed to travel in a cable car or on a chairlift at any one time?
As with all public methods of transport, a face mask must be worn and this is also the case with the cable car and chairlift. This means that the cable cars and chairlifts can be used to their full capacity (e.g. 8 people in an 8-man cable car and 6 people on a 6-man chairlift).
How will guests be informed about the Corona safety regulations on-site?
Guests will be made aware of the current Corona safety regulations by means of signs and loudspeaker announcements on site.
Will the cable cars and lifts be disinfected?
All lift facilities (cable cars, chairlifts,…) will be regularly disinfected.
Which corona regulations apply to all cable cars?
All cable cars are public transport and are subject to the same regulations.
How will the employees of the lift companies be trained/instructed over Corona safety measures?
The employees of the cable car companies are trained or instructed in Corona safety measures according to uniform guidelines and regulations.
Will the health of all employees of the lift companies be tested?
All employees of the lift companies will be tested for Covid-19 at the beginning of the winter season or when they are hired and then will undergo daily health checks (checking temperature, checking for symptoms). If there is any suspicion, then tests will be carried out immediately and the employees are then to immediately isolate from the company/organisation.
Is there a person responsible for Corona measures at every lift company?
The cable car companies each have an employee responsible for Corona who is responsible for planning and implementing the measures.
Contact Tracing App
With the Contact Tracing APP "STOP CORONA" of the Austrian Red Cross you help to fight the spread of the coronavirus - it is recommended to use it.
Ski School Informatio
Which basic measures are to be adhered to?
Upon entering public places people are required to keep at least one metre apart if they do not live in the same household, from other groups and between parents and other parents. In the front office area of the ski schools, suitable room separation will be implemented, (e.g. Plexiglass).
What must ski instructors and ski school pupils be aware of if the minimum distance has to be reduced out of necessity?
A face mask must be worn if the minimum distance of one metre cannot be upheld, e.g. for absolutely necessary assistance during snow sports lessons or for assistance after falls (to get up etc.).
Do I have to register on-site?
Registration of the ski school guests in accordance with the data protection regulations is required.
Do I have to book my snow sport course online in advance?
If possible, courses should be booked online. Please inform yourself on your chosen ski schools’ website or via telephone with regards to the respective use.
How will the size of the ski school groups be regulated?
In order to make the social distancing rule (1 metre distance) simpler, manageable groups will be selected and this from the very start. Groups should then be kept as they are as best as possible.
How will a coming together of many groups be prevented?
The meeting places will be chosen to be as spacious as possible. Course schedules will be planned as far as possible in advance to avoid large group gatherings.
Which measures need to be observed when it comes to the use of cable cars?
When using cable cars, the regulations of the cable cars must be observed. Please observe the signs and loudspeaker announcements on site.
How will the employees of the ski school be informed about Corona measures?
Employees of the ski schools are trained and instructed in Corona safety measures according to uniform guidelines and regulations.
Which hygienic measures will be implemented in the ski schools and in their facilities?
Ski schools and other related rooms, such as warming-up rooms, kindergartens and restaurants, as well as teaching aids and tools, toys etc. will be disinfected more times a day, depending upon usage.
Are there any special rules for the children’s adventure world?
At the children’s adventure world, toddlers are taught – this means keeping the social distance is not possible. Therefore, the snow sports instructors will wear a face mask, which is suitable for snow sports in order to be able to implement safety measures as quickly as possible.
Are the ski instructors tested for Corona?
Snow sports instructors who arrive from abroad must present a negative SARS-COV2 test to the ski school owner upon arrival. Regular SARS-COV2 testing of snow sport instructors and staff who have contact with ski school guests is planned.
Supervision of children in the ski schools
Will child care be on offer?
The supervision of children will be possible under special hygienic conditions. More detailed information regarding this is currently being worked out and you will be able to find it here.
Where can I find the actions of the respective ski school for childcare?
Please inform yourself in advance with regards to the specific measure on the respective website of the ski schools. In any case, there will be hygienic measures fitting to the age of the children, keeping the social distance, the use of a face mask if it falls short of this, and a lot of time under supervision and moving around outside, whilst maintaining all the necessary hygienic measures.
In any case:
All contents of this page have been compiled in the best of the editor’s knowledge and belief. All contents and information may be subject to alterations. State regulations form the legal basis for operation. Information and material regarding protective measures have been provided by the Austrian Chamber of Commerce – Division Ropeways.